A plan to suit every conversation.

Simple pricing, only pay for the customer experience you're building.

We don't mind if you chat to five people or a million, Iris pricing doesn't scales on messages, interactions or users.
Customer success at scale should never be an ever increasing cost of doing business.

 

Conversation Starter

For exploring, testing and building your first chat experience. Perfect for developers and personal bots.

Free

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  • Features
  • 3 scenarios
  • 1 entry point
  • 2 platforms
  • 1 account per platform
  • Basic Modules
  • Handover
  • Support
  • Knowledge base

Team

Power conversations with customers to create an engaging experience using the core conversation building blocks. 

Coming Soon

Request Access
  • Features
  • 5 scenarios
  • 2 entry point
  • 2 platforms
  • 2 accounts per platform
  • Basic Modules
  • Advanced Modules
  • Handover
  • Support
  • Knowledge base
  • Help desk

Most Popular Business

Working with customer service teams, handle conversations in natural language and manage them at scale.

Coming Soon

Request Access
  • Features
  • 10 scenarios
  • 3 entry point
  • Unlimited platforms
  • Unlimited accounts
  • Basic Modules
  • Advanced Modules
  • Natural Langauge Modules
  • Handover
  • Support
  • Knowledge base
  • Help desk

Enterprise

Everything needed for an advanced conversational AI experience with customers on a dedicated service.

Contact us

Get in Touch
  • Features
  • Unlimited scenarios
  • Unlimited entry point
  • Unlimited platforms
  • Unlimited accounts
  • Basic Modules
  • Advanced Modules
  • Natural Langauge Modules
  • Handover
  • Environment
  • Dedicated Cluster
  • Geographic Islolation
  • Support
  • Knowledge base
  • Help desk + Phone
  • SLA
 

Monthly Addons

A few extras that take your conversational experience to the next level and offer more to your customers.

Conversation Addons

  • Dialogue Design
  • Get in touch with is to learn about the best practices when launching your conversational experiences.
  • Small Conversation Block
  • 3 scenarios
  • 1 entry point
  • Medium Conversation Block
  • 5 scenarios
  • 2 entry points
  • Large Conversation Block
  • 20 scenarios
  • 5 entry points
  • Unlimited Conversation Block
  • Unlimited scenarios
  • Unlimited entry points

Business Addons

  • Phone Support
  • SLA
  • Need a Support Level Agreement to ensure
    your organisation is covered.
  • Get in Touch
  • Regional Database
  • Select which country your data is stored in.
  • Get in Touch
  • Dedicated Database
  • Store your data in a dedicated database
    and select which country your data is stored in.
  • Get in Touch

What is a scenario?

A Scenario is what we call the end-to-end customer journey. If you design an experience to track a customer’s order, that’s a scenario. If you design another experience that takes a customer through what movie is on tonight, that’s another scenario. Run as many scenarios you need in a Dialogue to build the perfect customer experience.

What is an Entry Point?

An Entry Point is where a customer can start a conversation. In simple experiences, this is the Welcome Message or Greeting, where your bot introduces itself and what it can do. Iris also has the ability to make alternative entry points, that you can link to using advertising, or control by only sharing it with select customers.

How many platforms and account can I have?

On Iris, what we call a platform is a social media channel such as Twitter, Messenger, or WeChat. The number of accounts you have on each platform depends on the plan you’ve selected.

E.g., On the Free plan you could have 1 x Twitter account and 1 x Messenger account, or 1 x WeChat account and 1 x Line account.

What’s a Module?

Modules are how you transform a basic chatbot into a smart conversational AI; changing the flow from simple question and answer to an engaging and dynamic experience.

What is the difference between the types of Modules?

There are three types of Modules you can use in Iris to build out a more engaging and dynamic customer experience.

Basic Modules

Use basic modules to gather and validate information from your customers like email addresses and phone numbers. Allow your experience to change depending on the time of day or previously answered questions. 

Advanced Module

When you need to connect your experience to one or more APIs, pull data from your CRM or enter it into another system, Advanced Modules transform static conversations into truly dynamic experiences. Pair this with Iris’ persistent data store and you have a truly powerful tool in your hands.

NLP Modules

Natural Language Processing (NLP) is how the AI takes text input from a user and knows what action to perform using it. This function evolves under your guidance, with your team training the AI in how your customers speak and the particular nuances of how your company communicates.

How do custom Modules work?

Sometimes you need a bespoke solution for your particular problem and this is where Custom Modules come into play. We can provide your development team to build what you need, or our experienced team can build a solution for you.

What is a Handover?

A Handover or Holding node in a point in a conversation where you instruct the AI to stop responding to customers and one of your team can take over the conversation. This works in native social media platforms or can be integrated into any social media management tool you may use with an Advanced Module.

What is the difference between Metrics and Analytics?

Metrics are the “what”. They’re the raw data collected as your experience is running. How many people are using the experience, how long do they spend interacting, how many repeat users do you have etc. Analytics delves into the “why”. Why are people abandoning the experience at a certain point, why is a certain scenario far less popular than expected, and other information specific to your experience. Insights that help you build a better bot.