In September 2017, Texas, Louisiana and Florida were ravaged by hurricanes Harvey and Irma. Twitter engaged Proxima to help their users engage with the Hand in Hand fundraiser and donate to help the impacted communities.
Iris' Conversational AI and Product Configurator Module was programmed using data from a select range of Samsung television models and relevant specifications, pricing details and Samsung's customer segmentation information. The product configurator processed the customer's answers and ranked the recommendations to according to budget, space, and aesthetic choices.
Vivid Sydney is the largest event of its kind in the world. The three week event combines light, music and ideas and showcases the best in art, performance and thinking in Sydney, Australia. No matter the time of day, or how many other visitors were asking questions, Iris chatbot provided timely and accurate responses.
In an Australian first, Proxima has partnered with Transport for New South Wales to deliver automatic Twitter alerts about transport delays to train commuters. Transport for NSW customers can sign up to receive personalised travel alerts through Twitter. The new service informs commuters of relevant disruptions on the suburban and intercity train networks.
Proxima designed a natural language workflow that allows Twitter users to take advantage of HERE’s new service. All you have to do is tweet @HERE a question and include the #AskHERE tag. @HERE replies with a map, estimated travel time, a link for turn-by-turn directions, personalised to your part of the world. In the US, the answer is in miles, in the rest of the world the results are in kilometres.
Proxima partnered with the Twitter Government and Public Policy teams in the US to deliver this experience. People gained access to a massive repository of contextual voting information at their fingertips in a real-time and conversational format. With each engagement managed and guided by Iris’ Conversation Engine, more and more people were given the opportunity to freely discover the information they needed to make an informed decision.