Location: Sydney, Australia
Proxima is a tech company headquartered in Sydney and the creator of Iris, a conversational intelligence platform that enables businesses globally to automate and orchestrate their customer communications at scale. Read more about Iris.
We’re a fast growing team looking for a talented sales executive who enjoys working closely with customers to understand their objectives and design a solution to enable them to achieve their goals across their communication channels.
The successful candidate will be working with a diverse range of clients in different markets and verticals. They will gather customer feedback while working with the team to help align our product roadmap. This role needs to communicate effectively across the internal team and customers, have the ability to shift gears at a moment's notice, and enjoys the challenges of providing excellent customer service in a fast paced environment.
If you’re passionate sales professional with several years of experience working in tech, we should chat.
Ownership of the full sales cycle from lead to close
Establish lasting relationships with senior executives and decision-makers
Foster new relationships for Iris through outbound efforts
Educate customers on the value of business messaging with Iris throughout the adoption cycle
Identify customer needs and collaborate with Proxima teammates to ensure customer success with special emphasis on signup, upgrade, and renewal
Initiate, negotiate and close new and renewal contracts with customers
Communicate and organise/escalate issues appropriately including: billing, legal, security, on boarding, and technical inquiries
Prepare and educate customers on new features and releases
Monitor and identify adoption and utilisation trends
Provide recommendations based on customer's business needs and usage patterns to positively influence the product roadmap
Conduct periodic customer health-checks with an emphasis on customer happiness
Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
3+ years of Software Account Executive experience
Relevant sales experience, preferably in a SaaS organisation
Experience managing a pipeline and closing mid to large contracts
Excellent communication skills both with customers and internally
Proven negotiation and closing skills
Strong track record of navigating within large and mid-market organisations
Ability to develop senior level relationships quickly and effectively
Experience presenting to senior managers and the C-suite
Ability to manage multiple opportunities simultaneously at various stages of the buying process
Takes an active interest in increasing customer satisfaction and deepening customer relationships
Ability to be flexible and adaptive
Experience with enterprise SaaS vendors preferred
Some travel required