A professional, conversational AI platform to design, build,
manage and analyse your customer conversations.

 

Focus on the dialogue and let
Iris take care of the rest.

Supporting all major platforms, Iris becomes
your single source of truth when it comes
to customer conversations.

 
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Iris determines intent
 

Not your everyday ‘chatbot’,
Iris is a conversational AI.

Smart enough to understand customers in natural language, thread the conversation together and respond in multiple languages.

 

See meaningful ROI from
your social channels.

As the volume and demand increases, watch Iris scale, keeping the messaging consistent, on brand and in your voice.

 
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A professional suite of
conversation tools in one place.

Ready for social managers, customer service
agents, marketing teams and developers
to design, build, deploy and analyse.

 

Ready to try Iris?

Setup in minutes•  Free to try•  Start building immediately

 

WHO WE'RE WORKING WITH

WHO WE INTEGRATE WITH

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Marketing Engagement

Empower your customers to interact with your brand as Iris responds to a customer mention or as defined by you. Enhance your campaign effectiveness by expanding your reach and capacity to respond.

Never miss an interaction, stay on message, and allow your customer service agents to focus on more complex issues.

Target customers with relevant, engaging content based on geographic location and customer-supplied demographic information.

Maximise engagement and relevance with bespoke responses tailored to individual customer segments.

Stay front of mind with your existing customer base with intelligent reward programs, remarketing campaigns and targeted content.

Gain deep insights into your campaigns using analytics designed to measure success and identify potential opportunities.

Learn more

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Customer Service

Provide the support your customers need, whenever they need it. With an intelligent response system managed by Iris, you're always available.

Expand your customer support capabilities using automated, interactive and defined responses to specific scenarios.  

Streamline pre- and post-sales support. Shorten the path to purchase. Enhance checkout flow, provide tracking and delivery information. Close the loop with immediate customer feedback.

Complete the sales cycle and maximise customer satisfaction with Iris’ automated follow-up system.
Dive into analytics, evolve, test and build greater customer service capacity.

Continual intelligence improvement with the Dynamic Learning program.

 


Learn more