Switch on true value
from your customer conversations.

 
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The Iris Platform

All the necessary tools all in one place to design, build, launch and analyse your conversational AI. Design your dialogue, select the platforms to launch, then analyse the conversations.

 

Account Management

Securely manage your social profiles, the channels you connect with your customers on and define who from your team has access and permission.

Use Iris as a single source of truth across multiple platforms, channel and languages. Taking the learnings from one and apply it to all future conversations.

 

Dialogue Editor

Dialogue design is core to engaging conversations so the editor is a purpose built, one of a kind tool to visualise and craft your customer conversations.

Access external integrations with modules, use pre-created starter templates and drop in snippets of dialogues to quickly build out and customise the style your dialogue takes.

 

Launch Pad

Know at a glance which dialogue is running, follow the simple workflow from design, testing and through to taking your experience live. 

Built with enterprise in mind, follow your approval processes; design, review, audit, test, deploy.

 
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Analytics

Get to know your customers better through conversation metrics, track improvements over time and tailor the insights to suit your objectives.

Using a CRM? Leverage Iris to contribute to the bigger picture. Take what you learn about your customers from Iris and connect it back into your CRM.

 

Ready to try Iris?

Setup in minutes • Free to try • Start building immediately

 

Why Iris is so powerful

Discover why brands, governments and organisations are switching on Iris
to power their conversational experiences with customers..

 
 
 

Core services
& Customer Support

Provide the support your customers need, whenever they need it. With an intelligent response system managed by Iris, you're always available.

Expand your customer support capabilities using automated, interactive and defined responses to specific scenarios.  

Streamline pre- and post-sales support. Shorten the path to purchase. Enhance checkout flow, provide tracking and delivery information. Close the loop with immediate customer feedback.

Complete the sales cycle and maximise customer satisfaction with Iris’ automated follow-up system.
Dive into analytics, evolve, test and build greater customer service capacity.

Continual intelligence improvement with the Dynamic Learning program.

MARKETING ENGAGEMENT

Empower your customers to interact with your brand as Iris responds to a customer mention or as defined by you. Enhance your campaign effectiveness by expanding your reach and capacity to respond.

Never miss an interaction, stay on message, and allow your customer service agents to focus on more complex issues.

Target customers with relevant, engaging content based on geographic location and customer-supplied demographic information.

Maximise engagement and relevance with bespoke responses tailored to individual customer segments.

Stay front of mind with your existing customer base with intelligent reward programs, remarketing campaigns and targeted content.

Gain deep insights into your campaigns using analytics designed to measure success and identify potential opportunities.